We will try to connect to your computer and download the program for you. Thank you for your understanding.įor faster and better service, would you mind to do remote connection with us that we can check the problem on your computer? If you agree with it, please download TeamViewer ( ）and provide us the User ID and Password. As the disc is not available for us now, we are sorry but we can't find a disc for you. Thank you for your cooperation.ĭisc is really the best way to put in and download the program. Please provide us in which process you meet the problem. Please download the attached file and see if it works for you.
We make several screenshots to explain the download process. Our instruction is not clear that causes this. We are so sorry for the inconvenience caused. Thank you for your feedback and information.
(I guess trying to load the program on the little stick thing and trying to put it in this one wouldn't work?)-I'm obviously not a techie or I'd at least sound like know what doing :( Karen It was so easy when first bought/loaded from Arcsoft some years ago and have come to love/use the program - husband thinks maybe clicking on links has put too much stuff in there that may be conflicting with each other? but I think the system would tell me that? I don't know what to do - should I try to delete any files and start over? I do not want to try to find another program from other sources. Grace, I appreciate all your efforts to help me, I feel like idiot - but clicked on the easier link and still not getting there.still only see Files in My Documents that don't do anything.still got icon on desktop that looks like the program, but click on it, only goes to the same Files that don't do anything.the other day with other link, I did see the 20 minutes thing - this time -Not.the other day when did the web-transfer whatever thing, ended up sending to friend (myself/other email) which didn't do anything.Grace, > Anything else we can do for this, please feel free to contact. > Thank you for your cooperation! We will try best to find a solution for > address? We will check the password for you.
> Regarding the password, could you please tell us your previous email > Regarding your concern, we are trying to check the installer and send it > Thank you for allowing us to be of service to you. > If you have further questions, you can update your request by clicking > To view updates or responses to your technical support request, please Quoting Recently you requested assistance from our online technical support the one I use now the email I've used for years as main service.so it would stillīe keep me posted on what you're doing. I appreciate your checking into this Grace,
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